Yesterday I gave my presentation on Communication as part of a discussion of the subject with CN, J, RK and fleur de lis. In this discussion we identified a number of key problems in communication at present both in communication to Acumen by the users and in the way Acumen communicate back. It was noted for example that Admin are extremely busy off site and as such having lots of places for them to have to check to find threads quoted for their attention often means there simply isn’t enough time to find and deal with all the threads. Users not fully appreciating how little time people in the office have to browse and post on the site get understandably miffed when their thread gets missed. A range of solutions were suggested, hopefully users will start to see the benefit of them in the not too distant future. This presentation was not the close of the project though, it’s very much an ongoing thing and any constructive suggestions would be very much appreciated.
Another big thing in the pipeline is a change to the subs package, feedback we’ve received from our users about the subscribers package have bemoaned it’s lack of flexibility and the limited range of methods to buy it. In addition with a rethink of rep also in the pipe line possibly leading to subs losing the extra rep functions and the significant improvements in site carrying capacity removing any advantage to the no busy messages element too, the package is long overdue an update. One of the possibilities we’re considering is a modular system where for a range of prices depending upon the number of elements chosen members can pick the elements of the subscription they are interested in. Obviously this would add extra complexity and may not be feasible. The other element of the project is finding new functionality to add to the package. Your suggestions on a postcard.
The last big thing to tell you about is the arrival of fleur de lis to work part time in the office. Given how crazy the work load is getting over the clearing period it’s great to have the extra pair of hands.
- Nefarious
